Refund policy
Last updated: October 21, 2026
LAX Goalie Hub sells three kinds of things, and each has its own rules below: the training program, a digital subscription delivered by email; digital downloads, such as printables; and printed gear. The first sections cover the subscription. Digital downloads and gear each have their own sections further down.
Cancel whenever you like
You are never locked in. Cancel from your account at any time — no phone call, no form to fill in, no retention offer, and no reason needed.
Canceling stops every future payment right away, and you keep the program until the end of the period you have already paid for. Nothing you have paid for is taken away from you.
Payments already made are not refunded
Because you keep the full period you paid for, we do not refund payments that have already been taken. A monthly subscription canceled halfway through the month runs to the end of that month. An annual subscription canceled two months in runs to the end of the paid year, and the unused months are not refunded.
We would rather you knew what you were buying than ask for your money back afterwards. A full week of the program is free to read at laxgoaliehub.com/pages/free-week: all seven days, at whichever grade you are buying for, with no email address required. Read it first.
If something has gone wrong
That is a different thing from changing your mind, and we will put it right. Email coach@laxgoaliehub.com if you were charged twice, charged after you canceled, charged the wrong amount, or could not reach the program because of a fault at our end. Tell us what happened and we will look at it properly.
Nothing in this policy affects rights you have under the consumer law where you live.
How to cancel
Log in to your account, open your subscription, and choose to cancel. It takes effect immediately for future billing. If you cannot get into your account, email coach@laxgoaliehub.com and we will cancel it for you.
Failed payments
If a payment fails, we will retry it and email you. If it cannot be collected, the subscription is paused and access stops until the payment goes through.
Price changes
If we change the price of a subscription, we will email you between 7 and 30 days before the change takes effect, and you can cancel before then.
Questions
Email coach@laxgoaliehub.com. A real person reads it.
Digital downloads: printables and PDFs
Printables and other digital downloads are a one-time purchase, separate from the subscription. The file is emailed to you as soon as your payment goes through, and you can download it as many times as you need.
Because a file can't be returned, we don't give refunds for a change of mind. Please read the product page before you buy, because it describes exactly what's in the file.
If a file won't download or open, is incomplete, or isn't what the product page described, email coach@laxgoaliehub.com within 30 days of purchase with your order number. We'll send you a working file or, if you'd rather, a full refund.
Gear: hats, hoodies and accessories
Everything in the shop is printed to order, one item at a time, after you buy it. Nothing is made in advance and there is no stock to put a returned item back into. So we do not accept returns for a change of mind, a size you wish you had picked differently, or a color that looked different on a screen. Every product page carries a size guide — read it before you order, and email us if you are between sizes and want a view.
If the item is faulty, we replace it
If what arrives is damaged, misprinted, or simply the wrong item, that is ours to fix. Email coach@laxgoaliehub.com within 30 days of delivery with your order number and a photograph of the problem, and we will send a replacement at no cost to you. You do not need to send the faulty item back, and you do not pay return shipping, because there is none.
If the parcel never arrives
Tell us. If tracking has stalled or the parcel is lost in transit, email us with your order number and we will take it up with the carrier and put it right.
What gear returns do not cover
Normal wear, damage from washing against the care label, and parcels that could not be delivered because the address given at checkout was wrong. Our Shipping policy covers what happens to a returned-to-sender parcel.